Customer Support and IT Support Professional

Assisted customers by resolving questions and concerns and providing clear, accurate information. Responded promptly to customer needs while maintaining a positive customer experience.

Communicated effectively with customers and team members to support daily operations. Maintained accurate customer information and handled service details carefully.

Supported day-to-day business activities through organization, communication, and customer-focused service.

Coordinated communication between group members and followed up on shared tasks to support project delivery.

Organized information, supported the group in meeting project requirements and deadlines, and prepared and delivered PowerPoint presentations through Zoom.

Completed practical exercises focused on troubleshooting, organizing support information, documenting issues, and navigating digital workplace systems.

Developed familiarity with structured problem-solving and user-focused support practices.

Completed training in IT Support, with hands-on experience, with a certificate