Client-focused sales professional with 2+ years progressing from entry-level sales to regional management at a fast-growing ISP. Built and retained enterprise accounts that helped drive a 20%+ increase in regional revenue, with a track record of turning first-time buyers into long-term, referral-generating clients. Bringing strong relationship management, retention, and cross-functional collaboration skills to a remote Client Relationship Manager role.
Led a regional sales team of 8 representatives across 3 territories, driving enterprise acquisition and business development that contributed to a 20%+ increase in regional revenue. Mentored 5 underperforming representatives, improving conversion rates by 10%. Owned relationships with high-value corporate prospects from first contact through close.
Supervised customer-service operations, coordinated the support team, and managed escalation resolution to maintain service-quality standards.
Conducted targeted outreach to 30 prospective corporate clients and converted 7 into enterprise accounts, achieving a 23% conversion rate. Ran the full B2B sales cycle including prospecting, solution presentation, follow-up, and close. Ranked top performer in the sales cohort and received a discretionary performance award.
Ranked top performer within the sales cohort while resolving customer enquiries, account issues, and service complaints, building relationship-management capabilities later applied to enterprise accounts.
Drove direct customer acquisition through offline prospecting and face-to-face product presentations.
BSc, Computer Science
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