I am an organized, reliable, and proactive administrative professional based in Córdoba, Argentina. I have experience supporting operations through customer service, documentation, record management, process compliance, and clear communication.
I am skilled at managing schedules, maintaining physical and digital files, drafting and reviewing documents, and coordinating administrative processes. I work carefully with confidential information and follow structured procedures with attention to detail.
My background includes customer-facing roles, telemarketing, security operations, and freelance audiovisual project coordination. These experiences strengthened my ability to multitask, solve problems, negotiate, follow up on requests, and perform effectively in fast-paced environments.
I have advanced proficiency with Microsoft Office tools, including Word, Excel, and Outlook, as well as experience with CRM systems, ClickUp, Calendly, Jira, Postman, Git, Figma, and WordPress. I am also developing skills in software testing, frontend development, and programming.
I am available for full-time work and can start immediately. I am motivated to contribute strong organizational skills, dependable administrative support, and a continuous-improvement mindset to a professional team.
Documented and tracked incident reports accurately while following established administrative procedures and operational standards.
Communicated with teams, staff, and visitors to coordinate responses, answer inquiries, and resolve day-to-day operational situations. Maintained compliance with protocols and handled responsibilities with reliability, discretion, and attention to detail.
Provided phone-based customer service, administrative follow-up, and commercial advice in a high-volume environment.
Managed customer records, resolved inquiries and complaints, and built customer loyalty through clear communication and consistent follow-through. Developed negotiation, multitasking, and time-management skills while meeting performance metrics.
Coordinated multiple audiovisual projects simultaneously, managing timelines, deliverables, client communication, and changing project requirements.
Organized digital files and project documentation to keep work accessible and on schedule. Independently resolved logistical and technical issues and translated and adapted content with attention to detail.
Coordinate educational and community activities as an ongoing volunteer Scout Leader.
Develop leadership, organization, teamwork, and activity-coordination skills through continuous training and community engagement.
Bachelor's Degree, Business Administration
Completed coursework through the fourth year of the Business Administration bachelor's program.
High School Diploma, Natural Sciences and Reserve Second Lieutenant
Graduated with a High School Diploma in Natural Sciences and Reserve Second Lieutenant training.
Diploma, Software Testing
In progress. Training includes software quality assurance, QA testing, Agile Testing, AI-driven leadership, and API test automation with Postman. Total course load: 98 class hours.
Certificate, QA Tester
Three-month training in documentation, procedure tracking, quality control, and the use of Postman, Jira, Git, and JMeter.
Certificate, Frontend Development
Three-month training in HTML, CSS, JavaScript, Bootstrap, UI Design, Figma, PHP, and WordPress.
Certificate, Programming in Python, C#, and C++
Nine-month training in programming fundamentals and problem solving using Python, C#, and C++.
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