I am a results-oriented collections, customer service, and administrative professional with extensive experience in the airport and aviation industry.
I specialize in collections management, payment processing, financial controls, account follow-up, reconciliations, and SAP-based administrative operations.
I have supervised customer service and call center teams, coordinated daily operations, monitored performance indicators, and handled complex customer issues.
My background includes airport fee controls, commercial audits, field inspections, cash handling, and preparation of detailed audit reports across airport locations.
I am highly adaptable, detail-oriented, and comfortable working in multicultural environments. I bring strong client relationship, problem-solving, and team coordination skills.
I am a native Spanish speaker with intermediate proficiency in English, Portuguese, and Italian, as well as elementary French.
Manage collections for current accounts and provide customer service related to payment processing.
Record and track payments while using SAP and Microsoft Office 365 daily to support collection operations and administrative controls.
Supervised Call Center, Customer Service, Photocop Center, and Terminal Control operations at Ezeiza airport.
Coordinated teams, monitored performance indicators, resolved complex customer complaints, and used Excel, Outlook, Teams, Planner, and Avaya systems.
Supported collections management, bank reconciliations, and general administrative activities.
Performed SAP data entry and controls to maintain accurate operational and financial records.
Performed audits of commercial premises and conducted field inspections at Ezeiza, Aeroparque, and regional airports.
Prepared detailed audit reports to document findings and support compliance and operational review processes.
Managed airport fee control activities and supported customer service operations.
Helped ensure accurate control of airport-related charges while assisting customers with service needs.
Managed collection activities for aeronautical fees and airport advertising payments.
Used SAP and performed bank deposit and payment controls to support administrative and financial processes.
Handled cash transactions, including payments in foreign currencies, in an airport environment.
Processed credit and debit card transactions while providing customer-facing cashier support.
Bachelor's Degree, Tourism
Bachelor's Degree in Tourism.
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