I am a results-driven Customer Success and Relationship Management professional with more than three years of experience building strong client relationships across B2B sales, hospitality, and customer service environments.
I specialize in managing the customer journey from onboarding through retention, account support, renewals, and long-term engagement. I focus on understanding customer needs, resolving issues proactively, and helping clients achieve value from products and services.
I have partnered with business decision-makers including CEOs, founders, directors, and department managers. Through Quarterly Business Reviews and ROI reporting, I have supported customer growth, identified upselling opportunities, and strengthened stakeholder relationships.
My experience includes serving hundreds of customers and guests each month while maintaining high satisfaction and retention results. I have achieved customer satisfaction rates of up to 99% and helped keep customer churn below 1% through personalized, responsive service.
I am comfortable working with customer data, memberships, bookings, renewals, account records, and CRM platforms such as HubSpot. I value accurate communication, efficient follow-up, and a seamless end-to-end customer experience.
I am passionate about customer retention, account management, and relationship building. I am open to remote opportunities where I can help customers succeed and contribute to sustainable business growth.
