Bilingual Remote Customer Support Specialist

I am a bilingual Customer Support and Call Center Specialist with more than five years of experience supporting high-volume international projects. I provide customer service in both English and Spanish and work effectively in remote, fast-paced environments.

I specialize in managing inbound and outbound calls, resolving customer concerns, following up with leads, and scheduling qualified appointments. I focus on delivering efficient resolutions while maintaining strong customer satisfaction and service-level results.

I have experience maintaining accurate CRM records, including client interactions, lead logs, account notes, and appointment details. I am comfortable working across phone, email, live chat, VoIP, and online scheduling channels.

I am highly adaptable to remote workflows and new systems. My strengths include time management, productivity, issue resolution, escalation management, and consistent performance against KPIs such as handling time, attendance, and quality standards.

I am immediately available for full-time remote opportunities supporting U.S. and LATAM time zones. I have a fully equipped home office, high-speed internet, and a quiet work environment.