I am a customer service, retail sales, and branch operations professional with more than 10 years of proven experience serving customers directly and indirectly.
I have strong experience in personalized sales, customer advice, complaint resolution, and customer loyalty. I communicate clearly, listen actively, and handle high-volume customer interactions with empathy and professionalism.
I have supervised and motivated retail teams of up to five sales associates. I am comfortable coordinating daily store operations, monitoring performance, and supporting a positive service-focused environment.
My administrative and financial background includes cash handling, daily cash reconciliation, billing, bank deposits, payment processing, inventory control, and supplier order management.
I also have experience managing customer orders through digital channels, coordinating delivery schedules, preparing quotations, and providing post-sales support. I use Canva for basic graphic design and product presentation work.
I am bilingual in Spanish and English, with training as a Spanish-English bilingual assistant. I bring service orientation, reliability, attention to detail, and the ability to work effectively under pressure.
