I am a performance-driven customer service and client relationship professional with 20 years of experience supporting customers, healthcare members, providers, senior citizens, and business clients in fast-paced environments.
I bring strong active listening, written and verbal communication, critical thinking, and problem-solving skills. I focus on understanding individual needs, resolving concerns accurately, and creating positive experiences that build trust and satisfaction.
As the owner of an independent senior support services business, I managed client care, scheduling, communications, finances, marketing, and daily operations. I provided compassionate, personalized assistance that helped older adults maintain independence.
My healthcare and technical support background includes insurance benefits and claims assistance, customer relationship management, product troubleshooting, documentation, and compliance with FDA guidelines. I am comfortable researching complex issues and explaining solutions clearly.
I am adaptable, accountable, and collaborative, with experience in call center, retail, warehouse, factory, office, and client-facing settings. I am proficient with PC, iOS, Android, and Chrome OS environments and am motivated to deliver dependable support and service.
