Senior Software Engineer and Cloud Architect

Act as Partner and Head of Product for a CRM/CXM platform, managing product roadmap, lifecycle, market research, customer needs analysis, commercial demonstrations, and proofs of concept.

Lead AI adoption and rapid prototyping initiatives using Google Workspace AI, Gemini, NotebookLM, Google AI Studio, Stitch, dev0, and Cursor. Support UI/UX redesigns, omnichannel functionality, Twilio integrations, messaging queues, and machine-learning-related product capabilities.

Promote AWS cloud migration and modernization to reduce costs and improve platform scalability. Work with AWS services including EC2, Fargate, VPC, Aurora RDS, S3, DynamoDB, Redis, Lambda, ECS, EKS, CloudWatch, API Gateway, CloudFront, Kinesis, and SageMaker.

Implement and support Microsoft Azure deployments for banking clients, using App Service, Azure SQL, Storage Accounts, Redis Cache, Cosmos DB, Service Bus, Azure Pipelines, AKS, and API Management while meeting security, scalability, and redundancy requirements.

Designed, implemented, and managed scalable, highly available AWS cloud infrastructure using EC2, S3, ECS, EKS, SQS, and Lambda.

Established and supported CI/CD practices while ensuring security, reliability, and availability of cloud systems. Collaborated with cross-functional teams to evaluate and implement new technologies.

Developed maintainable Node.js and JavaScript services and built Python backend integrations for GetStream Chat and Feeds APIs. Worked with Terraform, GitLab, Jenkins, GitHub, Firebase, Firestore, MongoDB, Angular, React, NestJS, Linux, and Bash.

Developed and maintained backend services and APIs for a large-scale healthcare platform supporting authorization, fulfillment, logistics, billing, and end-to-end order lifecycle workflows.

Built solutions with C#, .NET Framework, .NET Core, ASP.NET, and Web API, supporting modernization from a monolithic platform to cloud-ready architecture.

Implemented Dockerized microservices and event-driven integrations with RabbitMQ. Optimized SQL Server queries and stored procedures and worked with AWS services including EC2, RDS, S3, and CloudWatch.

Delivered React and Angular frontend components and collaborated with US-based teams in Agile and Scrum environments.

Consulted on and implemented AddACCION CRM/CEM solutions for clients in Mexico, Argentina, Peru, Honduras, Chile, Ecuador, and Spain across banking, insurance, manufacturing, retail, commerce, and services.

Integrated CRM/CEM platforms with core banking, insurance, omnichannel, PBX, and contact-center systems, including Chatigo, Calixta, inConcert, Mitrol, Net2phone, Avaya, Asterisk, Nuxiba, and Genesys.

Led implementation teams, identified and delivered product improvements, promoted Scrum and Kanban practices, and designed a mobile CRM/CEM application.

Migrated database modeling to MySQL 8.0 to reduce cloud costs and contributed to migration from .NET architecture to .NET Core microservices.

Designed the database and multi-layer architecture for a new CRM platform using ExtJS, ASP.NET MVC, WCF, and SQL Server 2012.

Led a development team of more than five programmers and one tester, overseeing CRM development, technical delivery, and software quality.

Managed development of insurance certificate solutions for COPPEL Mexico using React, Bootstrap, ASP.NET MVC, ASP.NET API, and SQL Server. Led work on a back-office platform for Opción Seguros Argentina using Angular, Bootstrap, ASP.NET MVC, ASP.NET API, SQL Server, and Azure File Storage.

Contributed to BrokerUp Affinity and BrokerUp Cloud software for insurance brokers and intermediaries.

Analyzed and developed a new ERP system, taking primary responsibility for the warehouse module using jQuery, Bootstrap, ASP.NET MVC, PL/SQL Oracle, and WCF.

Re-engineered the codebase and architecture of an inventory-taking system for PDA devices.

Performed functional analysis and development for the NBO New BackOffice system for VISANET Perú, using PL/SQL and Unix/Linux batch processes.

Analyzed and migrated COBOL batch processes from the Stratus Transactional System to the NBO platform. Provided 24/7 maintenance and support for NBO batch operations.

Implemented transactional data processing with Oracle WebLogic 11 and Oracle Advanced Queuing.

Analyzed and developed an inverse auction platform for REP Perú.

Developed a personnel recruitment module for the ERPSispo system used by Graña y Montero.

Developed and maintained a customer-service platform for prepaid and postpaid telecommunications.

Maintained and re-engineered the support-service platform and analyzed, designed, and developed the CO Billing platform.

Developed and maintained multiple .NET web systems for the Transport Sub Division.

Designed and developed a mobile system for monitoring heavy cargo transportation on routes across Peru.

Implemented the HR SCIRE system for client organizations.

Developed new modules and customized reports based on customer requirements.

Bachelor degree program in Business Systems Engineering in Lima, Peru.

Technical education in computing and information technology.