Senior IT Support and Systems Consultant

I coordinated, supervised, and prioritized the work of a four-person Level 2 functional support team for Telefónica Venezuela's critical platforms. I improved support response times from three days to one day, helping ensure platform availability and operational continuity.

I performed Oracle SQL DML queries to extract and process large volumes of critical data. I also produced strategic reports that supported data-driven decision-making and service management.

I provided Level 2 application support as part of a three-person technical team responsible for the operational continuity of commercial applications, the corporate website, and retail stores nationwide.

I diagnosed and corrected production database inconsistencies related to billing systems. I supported Oracle Retail Xstore POS and Xenvironment, as well as the Columbus Profesional web payroll system, using Oracle and remote support tools.

I coordinated technical support, systems, and telecommunications services for all company departments, ensuring the continuity of business operations.

I supervised two support analysts, assigned requests, prioritized incidents, and verified response times. I also administered and updated the corporate website and institutional intranet.

I worked as a SQL specialist in Telefónica Venezuela's Product and Service Systems Development department. I created and configured mobile and fixed telephony products and services, including plans, promotions, and value-added services.

I used Oracle SQL tools, PL/SQL-related utilities, Remedy, and text-editing tools to support system configuration and service development activities.

I centralized the preparation of statistical reports generated by the Back Office Vice Presidency. I analyzed the behavior of customers and banking products in irregular situations.

I monitored daily recovery performance for defaulted accounts and maintained the Microsoft Access database used by the recoveries project as a profit center.

I led a digital transformation and IT management project for a private healthcare organization. The project included deployment of an omnichannel digital ecosystem, commercial data analytics, and institutional brand architecture.

I defined information architecture and interface design for the institutional portal, coordinated external technical specialists, managed Instagram and Google Business presence, and monitored Meta and Google Ads campaigns to improve reach and patient acquisition.

Diploma in Project Management.

Computer Engineering degree.

Higher University Technician degree in Computer Science.