Customer Experience Analyst & Customer Support Specialist

Provide personalized consultative guidance to clients selecting and acquiring ACA health plans and supplemental indemnity coverage. Evaluate applicant eligibility, process government subsidies, and manage enrollments through CRM systems and insurance portals.

Handle objections using persuasive sales techniques and maintain post-sale follow-up to support client retention. Meet and exceed monthly sales targets through active lead prospecting and referral management.

Delivered omnichannel customer support and technical guidance for Mia Astral community users through Zendesk email support and social media channels. Resolved complex inquiries, complaints, purchase issues, and VIP account creation requests.

Coordinated logistics, access management, and customer support for virtual conferences, webinars, and live events. Performed payment verification and administrative oversight for customer support operations.

Managed official Instagram and TikTok accounts, responding to comments and direct messages, creating captions, and proposing content calendars for community engagement.

Executed ticket sales strategies, negotiated brand sponsorships, secured cross-promotional partnerships, and provided operational and logistical support during live events.

Managed e-commerce listings, market positioning, and the sales pipeline for marine equipment of varying scales on Mercado Libre.

Supported commercial sales activities by maintaining product visibility and managing prospective customer interactions through the marketplace channel.

Led commercial sales activities for industrial machinery and coordinated scheduling for technical maintenance services.

Managed key client accounts, delivered post-sales support, and handled accounts receivable management to maintain customer relationships and service continuity.

Licenciatura en Antropología.