I am an IT support and technical customer service professional with more than 20 years of experience supporting employees, consumers, and business clients. I work effectively in remote, help desk, onsite, and high-volume support environments.
I provide end-user support across Windows, macOS, Apple devices, business applications, identity systems, and connectivity issues. I am experienced in resolving complex incidents from initial troubleshooting through escalation and final resolution.
I currently support enterprise users with Microsoft 365, Microsoft Entra ID, Intune, Jamf, collaboration platforms, hardware deployments, and user lifecycle administration. I also provide white-glove executive support and manage onboarding, offboarding, access, MFA, and device provisioning.
My background includes eight years of senior-level Apple technical support, where I resolved advanced issues involving Apple hardware, operating systems, Apple ID access, AppleCare, and productivity applications. I am comfortable documenting detailed findings and working with engineering and technical escalation teams.
I have supported multi-site organizations, dealership acquisitions, corporate events, conference rooms, A/V systems, network equipment, printers, POS systems, mobile devices, and VoIP phones. I prioritize clear communication, accurate ticket documentation, and a strong customer experience.
I bring a hands-on, customer-focused approach to technical support and enjoy helping users at every technical level adopt and use technology successfully.
