Operations Manager

I am an operations and customer-care professional with eight years of experience managing premium serviced accommodation in Ho Chi Minh City. I have primarily supported international, especially Japanese, residents through high-quality daily service and end-to-end property operations.

I have managed resident communications, rental contracts, payment records, maintenance coordination, vendor relationships, and stakeholder communication. My work has contributed to occupancy rates above 90% and renewal rates above 90% for long-term residents.

Earlier in my career, I worked as a Class Manager, supporting teachers, coordinating classroom routines, tracking student attendance, maintaining learner records, and communicating assessment results and class-placement recommendations to parents.

I am currently completing a Bachelor’s degree in English Linguistics and Literature and hold a Cambridge YLE Test Preparation Certificate. I am transitioning into English teaching for young learners and English communication instruction for adults.

I bring strong organization, adaptability, interpersonal communication, classroom coordination, student assessment, and problem-solving skills. I am fluent in spoken and written English and comfortable working in multicultural, service-focused environments.