Senior Gaming Operations and Player Support Specialist

Provided multi-channel player support for The Grand Mafia through in-game tickets, email, WhatsApp, Facebook, Instagram, and Twitter/X. Resolved complex account, gameplay, billing, and escalation cases while managing high-touch assistance for more than 200 VIP accounts.

Performed server-side log audits for item loss, teleport issues, transaction histories, compensation, refunds, and chargeback disputes. Investigated IP logs, multi-account activity, and chat violations to enforce fair-play policies.

Localized in-game updates and announcements through Crowdin and managed Turkish social media content. Developed seasonal and culturally relevant engagement campaigns, including Ramadan and Eid initiatives.

Led Turkish localization, player support, log verification, bug escalation, and store-review moderation for Family Farm Seaside and Whiteout Survival. Progressed from Family Farm Seaside support to concurrent support operations across both titles, then focused on Whiteout Survival VIP cases and regional scaling.

Resolved more than 180 English- and Turkish-language player tickets daily while meeting service-level and quality targets. Documented, prioritized, and escalated gameplay defects and player feedback to development and QA teams through Asana.

Participated in recruitment by reviewing applicant dossiers, conducting assessments, and contributing to final hiring decisions for Turkish personnel. Created onboarding materials and trained new support agents in internal systems, communication standards, and VIP case handling.

Coordinated co-branded promotional events and product distribution with major partners, including Steam, Riot Games, Apple, Google, Razer, Xbox, PlayStation, and Gameforge.

Monitored live payments, verified transactions, and applied fraud-detection procedures to protect payment gateways and customer accounts. Managed stock, replenishment cycles, and digital delivery operations for E-Pin products.

Led Turkish localization and localization quality assurance for Top War: Battle Game, including translation, proofreading, in-game text adaptation, and Crowdin workflows.

Provided player support through AiHelp, troubleshooting game issues, bugs, mechanics, and battle systems. Also adapted social-media advertising copy for the Turkish market and coordinated the Turkish-speaking moderation team within an international leadership structure.

Led the volunteer community moderation roster for Kingdom Guard and coordinated day-to-day moderator activities.

Developed and delivered structured training programs for newly recruited community moderators, supporting consistent moderation standards and team readiness.

Delivered end-to-end English-to-Turkish localization for Infinity Kingdom, including translation, proofreading, and in-game adaptation.

Localized live questlines, user-interface text, and game content to ensure clarity, cultural relevance, and a high-quality Turkish player experience.

Graduated from the Faculty of Sport Sciences in 2023.

Graduated from Manisa Sports High School in Yunusemre, Manisa.