Customer Service and Banking Operations Professional

Support adults with disabilities at Balmoral Day Service through centre-based activities, community participation, transport support and personal care.

Liaise with family members and carers by telephone to share relevant information. During the 2020–2022 pandemic period, arranged and facilitated video conferences and helped service users and families set up and access IT equipment to reduce isolation.

Provided relief support to people in their homes and in the community, assisting with daily living needs, medication, personal finance, appointments and social activities.

Worked flexible shift patterns including night shifts, sleepovers, day shifts and back shifts according to operational requirements.

Supported vulnerable adults with additional support needs in their homes and communities. Assisted with daily environmental needs, medication, personal finances, business appointments and social occasions.

Worked rotational shift patterns including night shifts, sleepovers, day shifts and back shifts while maintaining professional and person-centred care.

Provided support and personal care to service users in supported accommodation and community settings.

Worked a variety of shifts, primarily night shifts, delivering reliable care and support in line with individual needs.

Supported care home residents with personal care, activities, housekeeping and general daily living requirements.

Contributed to a safe, supportive and respectful residential care environment on a part-time basis.

Delivered customer service on behalf of National Australia Group, responding to customer needs efficiently and professionally.

Promoted relevant banking products and services while maintaining a friendly, customer-focused approach.

Completed filing, documentation management, invoicing and administrative duties in an office environment.

Used computer systems to maintain organised records and support customer service and administrative processes.

Contacted existing banking customers regarding new and top-up loans, card upgrades, overdraft increases and general banking enquiries.

Applied outbound sales and customer service skills while discussing banking products with customers.

Worked from home raising funds by telephone for the Royal National Institute for the Blind.

Used persuasive communication, customer engagement and remote-working skills to support fundraising activity.

Contacted prospective clients and set appointments for mortgage advisers. Led a team of six to achieve daily targets within a group bonus structure.

Trained in flexible mortgages and maintained current knowledge of mortgage products and the financial sector. Supported team performance through leadership and coaching.

Made cold calls to potential customers to communicate current offers and generate sales opportunities.

Received ongoing sales training and supported the training of new staff members.

Worked in the Parks Department during summer seasons, maintaining local residential areas, parks and tendered sites.

Completed practical outdoor work as part of a local authority team.

Performed with a local band pursuing a recording contract and career in the music industry.

Arranged local gigs, performed at venues throughout Scotland, supported marketing activity and busked.

Completed a trainee musician course covering music theory, guitar tuition and collaborative jamming sessions.

Developed studio-environment skills and learned the fundamentals of music production.

Assisted customers with shoe purchases and provided product and shoe-care guidance.

Completed stocktaking, cleaning, maintenance and window display duties while receiving ongoing retail training.

Completed an HNC in Social Care, combining academic training with care placement experience.