Senior Retail Sales and Store Operations Professional

Provided personalized customer service and technical product advice in a retail environment, consistently supporting individual and team sales targets. Applied consultative selling, suggested selling, and cross-selling techniques to increase average transaction value.

Managed end-to-end cash register operations, including cash and electronic payments, invoicing, shift reconciliation, and value control. Coordinated product replenishment, strategic displays, visual merchandising, inventory counts, and store-floor stock control.

Resolved customer complaints, returns, exchanges, and warranty requests promptly, ensuring a positive shopping experience and customer satisfaction.

Advised customers on the sales floor and handled delivery of high-turnover merchandise, supporting an efficient retail service experience.

Controlled product entries and exits through the system, verified delivery notes, and participated in inventory audits. Organized and coded merchandise to enable continuous replenishment to the commercial area.

Manage direct retail sales, personalized customer advice, and order processing for a local entrepreneurial venture.

Oversee collections, local delivery logistics, and after-sales service. Create commercial promotions and brand communications aimed at attracting and retaining local customers.

Completed secondary education with a specialization in Social Sciences.

Completed complementary training in commerce and digital sales.