I am a customer service, sales, and cash-handling professional with experience supporting customers in person and by phone. I am skilled at providing clear information, resolving inquiries, and maintaining a courteous service experience.
I have worked in administrative and treasury-related functions, including processing student, company, website-domain, and bank-transfer payments. I am comfortable organizing documents, drafting and monitoring emails, and handling customer claims.
My background includes affiliate acquisition and health promotion activities for an ARS. I have prepared monthly reports on new affiliates and supported customers through telephone service.
I am proficient in Microsoft Office and have used systems such as SISE and PeopleSoft. I can quickly learn new systems and adapt to changing operational needs.
I bring strong data-entry skills, communication abilities, flexibility, teamwork, and public-speaking skills. I am a native Spanish speaker based in Santo Domingo Norte, Dominican Republic.
Provided information and assistance to the general public. Processed payments for students, companies, website domains, and bank transfers.
Filed documents, handled telephone inquiries and claims, drafted and monitored emails, and used systems including SISE and PeopleSoft. Worked with Microsoft Office for administrative tasks.
Recruited new ARS affiliates and provided customer service by telephone. Participated as an ARS promoter during health outreach events.
Prepared monthly reports covering newly enrolled affiliates and supported customers with information and service requests.
Worked as a lead cashier in the treasury unit, supporting payment and cash-handling operations.
Provided customer-facing service while maintaining accuracy and organization in transaction-related activities.
Supported customer service and sales activities. Assisted customers with information, inquiries, and service needs.
Applied strong communication, teamwork, and adaptability skills in a customer-facing environment.
Worked as a sales agent for a Claro dealer operation. Assisted customers with products and service-related information.
Delivered customer service and sales support in a retail telecommunications environment.
Worked as a sales agent for a Claro dealer. Served customers and supported commercial activities.
Used effective communication and customer-service skills to address client needs.
High School Diploma
Completed secondary education.
Certificate, Bank and Commercial Cashiering
Training in banking and commercial cashier operations.
Certificate, Customer Service and Human Relations
Training in customer service, human relations, and Microsoft Office package management.
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