I am a customer support and customer experience professional with more than 10 years of direct service experience across aviation, government services, food and beverage, and e-commerce. I specialize in assisting customers efficiently, resolving complaints, and maintaining a professional, positive experience in high-volume environments.
I have extensive call center experience handling inbound and outbound customer interactions. My work has included flight and baggage inquiries, booking changes, order confirmations, cancellations, loyalty-program questions, escalations, and service-related requests.
I am experienced in communicating with international customers and adapting to different service standards. I use strong problem-solving, active listening, and escalation skills to address issues accurately while supporting customer satisfaction and SLA/KPI expectations.
In addition to customer service, I have management and business development experience. I have managed restaurant operations, customer feedback, stock control, daily financial records, advertising campaigns, client relationships, contract negotiations, and account follow-up.
I am a native Arabic speaker with strong spoken English and conversational Portuguese. I am seeking a remote full-time opportunity in customer support, customer experience, Arabic/English support, or call center operations where I can apply my multilingual communication and service expertise.
I delivered customer service to a diverse international clientele, responding promptly to complaints, feedback, and service requests. I focused on maintaining a positive customer experience in a fast-paced restaurant environment.
I maintained daily income and expense records, supported operational reporting, managed stock levels, and monitored supplier quality to help ensure smooth service operations.
I prepared marketing and advertising plans based on client and business requirements. I developed and supervised advertising campaigns from the initial client brief through publication.
I prospected for clients, negotiated advertising terms and contracts, maintained ongoing customer relationships, and followed up on monthly fees and outstanding accounts. I also coordinated recruitment advertisements and advised businesses on advertising placements.
I provided airline passengers with accurate information about flight regulations, baggage policies, schedules, bookings, itinerary changes, and loyalty programs. I ensured clear and professional communication throughout each customer interaction.
I handled a high volume of inbound calls while maintaining accuracy, professionalism, and customer satisfaction. I resolved inquiries efficiently and supported customers with travel-related issues.
I reviewed customer orders after confirmation to support accurate dispatch and reduce fulfillment errors. I processed order cancellations in accordance with company policy while maintaining a positive customer experience.
I monitored order information for accuracy, contacted customers through outbound call activities, and escalated issues to senior management when corrections were required.
I provided direct customer service and handled customer requests, questions, and service-related issues in customer-facing environments.
I used clear communication, patience, and professional problem-solving to support customers and resolve their concerns.
Bachelor of Science (B.S.), History
Bachelor of Science in History with a GPA of 3.8/4.0.
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