I am a technical support professional with more than a decade of experience delivering Tier 1 and Tier 2 support across healthcare, education, retail, and outsourced support environments.
I currently provide end-to-end device, application, and systems support for healthcare employees. I troubleshoot laptops, mobile devices, applications, account access, and system issues using remote support, endpoint management, and IT service management platforms.
I have experience building automation solutions with C#, SQL, and Excel to reduce manual work, improve reporting, and streamline troubleshooting workflows. I also create and maintain technical documentation and knowledge-base content for both support agents and end users.
I am experienced in supporting Windows, macOS, iOS, networking, Active Directory, device management, incident resolution, and customer account access. My approach prioritizes first-call resolution, clear communication, and strong customer satisfaction.
I have led technical support teams, mentored colleagues, trained nontechnical staff, and collaborated with leadership across departments to resolve complex technology challenges. I continue to develop my skills through home lab projects, programming side projects, and online technology communities.
