I am a Human Resources Management Technician with experience in customer service, sales, call center operations, and administrative processes.
I have handled inbound and outbound calls, provided personalized telephone support, resolved customer questions, processed orders, and managed requests and complaints.
I am experienced in consultative sales, objection handling, sales closing, customer retention, post-sales follow-up, and meeting commercial targets and performance indicators.
I also have administrative support experience, including document organization, basic reporting, inventory and supplier support, invoicing, and data registration.
In Human Resources, I have supported recruitment processes, resume management, payroll-related activities, employee wellbeing initiatives, and disciplinary processes.
I stand out for my effective communication, teamwork, organization, customer orientation, and focus on results.
Provided personalized telephone advice and managed inbound and outbound customer calls. Resolved inquiries, processed orders, and handled customer requests and complaints.
Applied consultative sales techniques, objection handling, sales closing, and customer retention practices. Conducted post-sales follow-up to support customer satisfaction.
Delivered telephone customer service and sold products while working toward commercial goals and performance indicators. Registered customer information in internal systems.
Handled sales objections, completed sales closures, and performed post-sales follow-up to support customer satisfaction and retention.
Handled telephone customer interactions and supported product promotion and sales activities. Addressed objections and maintained professional customer communication.
Supported invoicing, document management, and customer data registration in databases.
Provided operational and administrative support for daily office activities. Prepared basic reports and assisted with inventory and supplier-related tasks.
Organized documentation and provided internal customer service support.
Supported Human Resources selection processes and managed candidate resumes. Assisted with payroll-related activities and employee wellbeing initiatives.
Provided support for disciplinary processes and administrative HR operations.
Technical Certificate, Human Resources Management
Technical education in Human Resources Management.
Certificate, Food Hygiene and Handling
Training in food hygiene and handling.
Certificate, Document Management in the Work Environment
Training in workplace document management.
High School Diploma, Academic Studies
Completed academic secondary education.
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