Learning and Development Leader

Lead day-to-day restaurant and bar operations for a business exceeding $2 million in annual revenue and a team of more than 20 employees. Oversee staffing, scheduling, payroll, purchasing, inventory, guest service, facilities, and operational readiness.

Own hiring, onboarding, training, employee development, performance coaching, corrective action, and leadership succession across front- and back-of-house functions. Use sales, labor, cost, and guest-feedback data to establish operating priorities and scorecards, while planning high-volume entertainment, sporting, promotional, and special-event operations.

Owned and operated restaurant and food-service concepts in South Florida, with responsibility for operations, financial performance, staffing, purchasing, labor, marketing, guest experience, and team development.

Recruited, trained, scheduled, supervised, and coached employees. Established service standards, production expectations, sanitation practices, operating procedures, and practical training focused on menu knowledge, food quality, guest recovery, productivity, and business decision-making.

Progressed through restaurant leadership roles in fast-paced South Florida hospitality environments, supervising teams and reinforcing standards for hospitality, cleanliness, food safety, productivity, and service.

Supported employee training, shift leadership, guest recovery, opening and closing procedures, cash controls, labor management, inventory, and consistent operational execution.

Managed all aspects of an independently operated restaurant in South Florida, including staffing, employee training, purchasing, food production, customer service, inventory, cost control, and daily financial responsibilities.

Developed practical operational capabilities across restaurant management, workforce supervision, service delivery, and day-to-day business administration.

Taught and facilitated university-level learning for adult students, connecting academic concepts to practical hospitality, business, leadership, customer-service, and operational applications. Delivered instruction through discussions, examples, assignments, feedback, and real-world case analysis.

Coached learners with diverse professional backgrounds and learning needs, evaluated performance, and provided developmental feedback. Used technology-enabled learning environments to support instruction, communication, assessment, engagement, and ongoing learner development.

Google Data Analytics Professional Certificate.