Sales and Customer Experience Professional

Conducted door-to-door residential sales for a Winnipeg face-to-face sales and customer-acquisition firm, representing Rogers Communications products and services.

Approached homeowners, opened cold conversations, assessed interest, handled in-person objections, and strengthened rapport-building and closing skills in a high-rejection sales environment.

Manage the full sales cycle for roofing and exterior projects across Beausejour, Winnipeg, and surrounding communities. Conduct on-site property assessments, scope work with homeowners, and prepare estimates that align customer budgets with durable, code-appropriate solutions.

Follow up on inbound leads and referrals through the decision process to convert estimates into signed contracts. Built and maintain the company website and lead-capture system with automated lead notifications to improve response times.

Progressed from seasonal hire to part-time associate, full-time associate, and Assistant Manager by May 2025. Share responsibility for daily store operations, sales performance, floor supervision, opening and closing, cash reconciliation, deposits, and end-of-day reporting.

Train and coach employees on POS procedures, product knowledge, and service standards; delegate shift priorities; oversee receiving, inventory accuracy, merchandising, promotional displays, and loss-prevention practices. Resolve escalated customer concerns and use product expertise to drive sales and larger baskets.

Operate a small digital agency and independent apparel label, managing client acquisition, project scoping, pricing, delivery, and after-sale support. Deliver responsive websites and custom applications for external clients using React, TypeScript, and AWS Amplify.

Run apparel projects from concept through sourcing, print production, product photography, and direct-to-consumer sales. Partner with Panache Model Management on design planning and local brand representation.

Worked as an IATSE Local 856 permittee on the Lionsgate production of The Long Walk during the full shooting schedule from July 21 through September 12, 2024.

Supported craft services and first aid for a 220-person cast and crew, maintaining food and water supply during on-location shoots and assisting on-set medics as needed.

Greeted and engaged customers, using knowledge of new releases, pre-orders, exclusives, games, and accessories to guide purchases and improve attach rates.

Processed incoming stock in the digital receiving system, maintained accurate pricing and floor organization, and operated POS transactions for purchases, returns, exchanges, mature-rated titles, and online order pickups.

Performed custom footwear fittings by assessing customer gait, arch, width, and comfort requirements to recommend appropriate models, including for customers with plantar fasciitis and other common foot conditions.

Acted as the store specialist for New Balance product technology, GORE-TEX, and Vibram. Trained coworkers and used POS and inventory systems to coordinate stock, discounts, and custom orders.

Guided customers through footwear selection across styles and use cases in a fast-paced outlet retail environment.

Processed incoming shipments, completed daily replenishment, executed clearance markdowns, and communicated weekly promotions to customers.

Delivered customer service to luxury retail clientele, using product guidance and upselling techniques to maximize transaction value.

Received shipments, replenished inventory, executed markdowns, and resolved customer complaints in accordance with store policy.

Completed high school diploma in Ste. Anne, Manitoba.

Completed Intermediate First Aid, CPR-C, and AED certification.

Certification in progress.

Certification in progress.