Accounts Receivable Team Lead

Led and mentored a team of 8–10 accounts receivable analysts supporting invoicing, collections, cash application, reconciliations, and global client account operations. Oversaw billing activities, customer account transactions, service levels, and adherence to finance processes.

Reviewed monthly invoice packages, supported month-end close through AR reconciliations and billing-data validation, and provided journal correction details. Analysed AR aging, DSO, payment trends, cash forecasts, and receivables dashboards; resolved complex billing issues including credit notes, rebills, cost reallocations, and payment discrepancies.

Maintained audit-ready billing and accounting documentation, standardized workflows, and coached team members on quality standards, finance processes, and SLA adherence.

Prepared detailed monthly invoice packages using Microsoft Excel and Pivot Tables, validating consolidated billing data and supporting documentation. Generated pass-through and investigator invoices in Oracle EBS for complex clinical-trial billing activities.

Maintained billing records, invoice numbers, cost checks, adjustments, and supporting documentation. Coordinated credit notes and rebills, resolved customer billing discrepancies, performed account reconciliations, and provided journal correction details to support general ledger accuracy.

Managed secure invoice archives, distributed billing documentation to global clients, and supported internal and external audits with complete accounting records.

Prepared invoice packages with complete supporting documentation while ensuring billing accuracy and timely discrepancy resolution. Responded to billing queries and coordinated with relevant teams to resolve customer and account issues within agreed SLAs.

Supported AR process transitions through knowledge transfer, system updates, and workflow alignment. Maintained operational continuity during organizational restructuring and process changes.

Identified workflow inefficiencies and contributed to process improvements that increased accuracy and improved turnaround time.

Analysed financial and operational data to support contract performance reviews and ensure invoicing and reporting activities complied with contractual requirements. Reviewed billing and reporting workflows to identify opportunities for improved accuracy and turnaround time.

Supported B2B account management through financial analysis, reporting, and SLA monitoring. Partnered with internal stakeholders to address contract, billing, and operational issues.

Managed end-to-end coordination for client accounts across the Nordic region, including invoice generation, invoice review, receivables monitoring, and account-query resolution. Coordinated with onshore teams, clients, and internal departments to support timely account activities.

Monitored billing accuracy, turnaround times, service-quality metrics, and revenue-related information. Prepared variance analysis reports for senior leadership and clients to support accurate financial reporting.

Maintained workflow efficiency and contributed to the timely completion of client account operations.

Resolved customer billing disputes, payment discrepancies, and account-related enquiries for major credit-card portfolios. Investigated account issues and coordinated with back-office and technical teams to resolve complex cases.

Maintained accurate customer account information and ensured timely resolution of payment and billing concerns.

Bachelor of Commerce degree from Delhi University.

Senior Secondary education.

Secondary education.