I am a customer support professional with more than 1.5 years of experience assisting customers through live chat, tickets, and phone calls in high-volume environments.
I have handled an average of 150 customer interactions during an 8-hour shift, resolving questions related to accounts, transactions, promotions, and platform issues while maintaining a professional and friendly tone.
I am experienced with Zendesk and Intercom for logging, tracking, and managing support requests. I adapt quickly to product updates, promotions, and policy changes.
I also have experience as a U.S. truck dispatcher, sourcing and booking freight loads through the DAT load board across domestic U.S. lanes.
I communicate effectively with shippers, brokers, and drivers to confirm rates, coordinate schedules, and resolve dispatch-related issues.
I am fluent in Ukrainian and Russian and have strong English and German language skills. I am seeking a customer support or dispatch role where I can apply my communication, problem-solving, and multitasking abilities.
Sourced and booked freight loads through the DAT load board for U.S. domestic lanes. Secured an average of one to two loads every two to three days per truck.
Communicated with shippers, brokers, and drivers to confirm rates, coordinate schedules, and resolve dispatch issues.
Handled an average of 150 customer interactions per eight-hour shift through live chat, support tickets, and phone calls in a fast-paced iGaming environment.
Resolved inquiries related to customer accounts, transactions, promotions, and platform issues while maintaining a professional and friendly tone. Logged, tracked, and managed support tickets using Zendesk and Intercom.
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