IT Support Specialist | Application Support | QA Tester | Junior Full Stack Web Developer

I provide technical and functional support to clients using software solutions and IT equipment. I manage, analyze, track, and resolve incidents and requests through Jira and TeknoHub's internal ticketing platform.

I support applications within the Tango Software ecosystem, diagnosing errors, configuring systems, and assisting users. My work includes support and configuration for Tango Gestión, Tango Punto de Venta, and Tango Estudios Contables, including operational modules and business processes.

I install, configure, and maintain servers and required environments for implemented solutions. I also assist with hardware, software, network, and workstation configuration, participate in solution deployments, gather customer requirements, and communicate progress and resolutions directly to clients.

I independently provide computer repair, assembly, maintenance, and technical support services for clients.

My responsibilities include installing and configuring software, hardware, and operating systems, as well as diagnosing, cleaning, and optimizing equipment to improve performance and stability.

I manage technical requests end-to-end and provide direct customer service, identifying issues and delivering practical solutions.

In progress at an advanced level. Currently studying React, with training in JavaScript, HTML, CSS, Git, GitHub, APIs, responsive development, SQL, MySQL, and PostgreSQL.

In progress. Approximately one and a half courses remain to complete the program.

Training in computer assembly, maintenance, repair, hardware, software installation, and technical troubleshooting.

Training in manual functional and non-functional testing, test case design, defect reporting, Jira, TestRail, Postman, Swagger, Selenium, and Cypress.

Completed secondary education in Social Sciences and Humanities.