I am a remote operations and digital sales specialist with more than eight years of experience leading virtual teams, improving operational quality, and supporting B2B and B2C commercial growth.
I have experience as a Team Leader and QA Supervisor, monitoring KPIs, auditing calls, delivering coaching, and implementing feedback plans to improve team efficiency, engagement, and customer experience.
I specialize in inside sales, lead prospecting, lead qualification, appointment setting, objection handling, and personalized email outreach. I have supported clients and commercial teams across Spain and Latin America.
I am proficient in CRM administration, calendar automation, omnichannel communication, workflow management, and dashboard-based performance analysis. I use data and operational metrics to improve conversions and follow-up processes.
I am available for full-time remote work with flexible time-zone availability. I bring a client-focused, organized, and results-driven approach to remote operations, sales support, and customer retention.
Conducted prospecting and qualification of new clients for the Spanish market through digital campaigns and optimized communication channels.
Presented the firm's legal services portfolio remotely, negotiated terms, and closed strategic commercial agreements. Managed long-term relationships with clients and provided agile digital follow-up for their requirements.
Led remote agent teams and audited compliance with KPIs and quality standards through ongoing call monitoring.
Designed virtual coaching and feedback plans to improve operational efficiency and team engagement. Produced analytical metric reports and implemented optimization strategies for customer experience.
Scheduled and qualified strategic sales sessions for international teams using email outreach sequences and telephone calls.
Reduced no-show rates by implementing a structured post-meeting follow-up process.
Set daily priorities and workflows using Clientify and analytical dashboard tools.
Automated and managed omnichannel messaging through WhatsApp and bulk email, scheduling and verifying visits from high-conversion leads.
Professional Certification, Appointment Setting
Professional certification in Appointment Setting.
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