I am a sales professional with three years of cross-industry experience in telecommunications, real estate, and logistics. I specialize in consultative selling, upselling, lead qualification, and turning customer interactions into revenue opportunities.
I have worked in high-volume customer service and outbound sales environments, balancing customer needs with sales targets. My experience includes cold and warm calling, appointment setting, pipeline management, and client retention.
At FedEx, I cross-sold shipping services and upsold packaging, tracking, and delivery solutions. I achieved a 22% attach rate while maintaining customer satisfaction and meeting sales performance targets.
At T-Mobile, I combined technical support with consultative selling during inbound porting calls. I achieved a 30% attachment rate for upsold products and services by recommending relevant plans, devices, and add-ons.
I also have real estate lead-generation experience, including CRM and Mojo Dialer management, buyer and seller qualification, and market research using Zillow and Redfin. I am skilled at building rapport, identifying customer motivations, and supporting efficient handoffs to closers.
Cross-sold FedEx shipping services, including Ground, Express, Freight, and SmartPost, by assessing customer shipping patterns and recommending cost-effective alternatives to increase order value.
Identified opportunities to upsell packaging materials, tracking upgrades, and delivery guarantees during customer service interactions. Achieved a 22% attach rate while meeting sales targets and maintaining customer satisfaction.
Managed and qualified inbound and outbound real estate leads through CRM and Mojo Dialer platforms. Maintained organized pipelines and prepared qualified leads for handoff to closers.
Conducted high-volume cold and warm calling to prospective buyers and sellers, capturing motivation and property details for follow-up prioritization. Researched comparable properties and assessed property values using Zillow, Redfin, and related platforms.
Handled inbound porting and technical support calls while identifying opportunities to recommend relevant plans, devices, upgrades, and add-on services. Generated additional monthly revenue through sales commissions.
Converted routine support interactions into sales opportunities through consultative pitches and needs-based recommendations. Achieved a 30% attachment rate on upsold products and services and closed upsell opportunities in 33.3% of calls.
Bachelor of Arts, English Language Studies
Graduated Magna Cum Laude. Coursework and research focused on language structure, language teaching, and the development of literary competencies, providing a theoretical foundation for teaching English as a second language.
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