I am a Billing, Collections and Back Office leader with more than 15 years of experience managing operational and financial processes in complex environments, particularly within insurance, healthcare, and service organizations.
I specialize in billing, accounts receivable, portfolio recovery, bank and account reconciliations, process auditing, and operational incident management. I have a strong track record of improving collection performance, including recovery of overdue portfolios.
I lead and coordinate back-office teams and cross-functional workflows involving Accounting, Treasury, Legal, Compliance, Commercial, Technical, and Systems areas. I am experienced in defining KPIs, preparing management reports, forecasting collections and expenses, and supporting strategic decisions.
My background includes regulatory reporting, internal and external audit support, commission settlements, policy issuance, supplier administration, and customer post-sales service. I am comfortable managing high-volume databases and core business systems.
I bring strong negotiation, analytical, leadership, and process-improvement skills. I am committed to operational accuracy, regulatory compliance, service continuity, and the development of efficient administrative processes.
