I am an operations and process improvement professional with four years of experience supporting US-based organizations and leading remote teams. I specialize in optimizing high-volume workflows, improving quality, and building scalable operational systems.
I progressed from frontline document processing into operations leadership by identifying bottlenecks, standardizing processes, and creating practical training and documentation systems. I have managed workload allocation, team performance, SLA compliance, and capacity planning in fast-paced remote environments.
I have scaled an operations team from 8 to 24 members while maintaining 99% SLA compliance. Through logic-based validation, automated quality checkpoints, and workflow redesign, I reduced turnaround times by 20% across processes handling more than 10,000 monthly units.
I use data to support operational decisions and provide leadership visibility into performance. My experience includes building Power BI dashboards, extracting data with SQL, developing KPI reporting, validating operational data, and using advanced Excel for analysis.
I also have commercial operations experience supporting Deal Desk and Revenue Operations workflows, including Salesforce pipeline management, ARR close-date tracking, contract status monitoring, and DocuSign agreement audits. I work effectively across Sales, Account Management, Legal, and operations stakeholders.
I am committed to continuous improvement, quality management, and team development. I bring a hands-on, data-driven approach to creating accurate, efficient, and scalable processes while handling sensitive legal and medical information responsibly.
