Customer Support Specialist

Provided personalized service and support to international guests as part of the entertainment and youth team. Communicated with guests from different countries and adapted assistance to individual needs, situations, and expectations.

Organized and coordinated recreational activities, games, themed events, and programs for children and teenagers. Supported guest-area preparation and decoration while maintaining service and safety standards in a multicultural, high-volume hospitality environment.

Provided personalized customer assistance and commercial advice to national and international customers. Identified needs, recommended suitable products, and supported customers throughout the purchasing process.

Handled cash and other payment methods accurately and consistently. Contributed toward store sales objectives while maintaining a high standard of customer care and service quality.

Taught English to children and teenagers using the Play & Learn methodology. Prepared and delivered explanations adapted to different learning needs and levels.

Built strong communication, patience, organization, and interpersonal skills through direct work with students. Supported an engaging and positive learning environment.

Provided direct sales assistance and technical guidance on laboratory supplies, including gloves and masks. Helped customers select appropriate products and maintained accurate stock information.

Managed cash and credit-card payments, inventory updates, and basic accounting tasks. Delivered attentive customer service while supporting daily retail operations.

Completed teacher training focused on English language instruction and teaching methodology.

Completed a technical degree in winemaking and enology.

Currently undertaking training in comprehensive hotel management.

Completed training in customer service, sales, and neuromarketing.

Completed training in ontological coaching.

Completed silver service training.

Completed training in international tourism coordination.

Completed Basic Safety Training under STCW standards.