I am an administrative and customer service professional with experience supporting clients, managing documentation, processing orders, and coordinating day-to-day operations.
I have developed strong communication and problem-solving skills through face-to-face, telephone, and social media customer service roles. I am comfortable assisting customers throughout the sales and post-sales process.
My administrative background includes data entry, inventory updates, spreadsheet management, document organization, order preparation, contract review, and ticket-based request processing.
Since 2018, I have managed my own baking venture, overseeing product sales, customer communications, order coordination, deliveries, and social media interactions.
I am organized, adaptable, resilient in high-demand environments, and committed to teamwork. I bring a proactive attitude and a strong focus on providing efficient, friendly service.
Manage the production, sales, and delivery coordination of pastry products, including cookies and cakes.
Provide customer service through social media and in person, coordinate orders, manage customer communications, and provide post-sales support.
Provided in-person and telephone customer service in Pucón.
Entered inventory data, organized documents, and delivered general administrative support.
Entered and prepared customer orders while supporting daily administrative operations.
Performed spreadsheet data entry, managed documents, and provided telephone customer service.
Processed customer requests using a ticketing tool as part of the BICEPASS Digital campaign.
Reviewed contracts, coordinated shipments, conducted post-delivery telephone follow-up, and resolved customer issues.
Advised customers on products and services through in-person and telephone support.
Supported sales activities, events, and administrative tasks.
Incomplete Studies, Graphic Design
Incomplete studies in Graphic Design.
Secondary Education
Completed secondary education.
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