I am a business administration professional with experience in legal intake, billing coordination, reception team management, and client service.
I have supported a law office by scheduling appointments, conducting cold calls, engaging clients, resolving inquiries, and ensuring clients receive responsive and professional service.
In billing roles, I managed departmental operations, processed cash payments, monitored monthly incoming payments, tracked unpaid accounts, and supported contract execution.
As an Intake Lead, I managed reception staff, delegated daily tasks, coordinated team responsibilities, and oversaw billing department execution.
I also operated my own lash business, where I managed client schedules, provided client assistance, maintained customer relationships, and created a welcoming service environment.
I am organized, detail-oriented, proactive, and comfortable multitasking. I bring leadership, teamwork, CRM experience, and strong English and Spanish communication skills.
Managed the reception team and delegated tasks and duties to support efficient daily office operations.
Resolved client inquiries and provided client-focused support. Oversaw billing department execution and assisted the billing team as needed.
Managed billing department activities, including cash payment collection and monitoring incoming monthly payments.
Tracked unpaid accounts, supported contract execution and performance, and resolved billing-related issues.
Scheduled client appointments and conducted cold calling to support client intake activities.
Engaged prospective and existing clients while delivering professional customer service.
Managed client scheduling, engagement, and day-to-day client assistance for an independent lash business.
Created an enjoyable customer atmosphere and maintained a positive service experience for clients.
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration program.
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