JIRA Administrator and Developer

Led end-to-end Jira and Confluence migrations from Server and Data Center to Atlassian Cloud, performing environment assessments, workflow reviews, custom-field mapping, plugin compatibility checks, risk mitigation, data validation, and post-migration verification.

Configured and administered Jira, JSM, and Confluence environments, including projects, workflows, screens, custom fields, permissions, dashboards, service portals, request types, queues, SLA rules, and automation. Migrated and configured ScriptRunner, JMWE, JSU, Structure, Portfolio for Jira, Configuration Manager, and Tempo Timesheets.

Built automation and scripts to replicate project configurations and dashboards, integrated CI/CD pipelines and REST APIs, optimized platform performance, and provided SLA-based migration support, troubleshooting, user training, and stakeholder coordination.

Administered Jira and Confluence instances end-to-end, maintaining performance, availability, data integrity, users, groups, roles, access controls, projects, issues, workflows, screens, field schemes, notification schemes, permission schemes, and SLA settings.

Created and supported Jira Service Desk projects, customer portals, queues, custom fields, dashboards, filters, reports, Agile boards, and project templates. Designed workflow automations using ScriptRunner, JMWE, and built-in Jira automation rules.

Performed migrations, upgrades, synchronization, re-indexing, audits, health checks, log analysis, and L2/L3 troubleshooting. Supported QA teams with defect lifecycle management and test planning, and integrated Jira with AWS deployment pipelines and CI/CD reporting.

B.Com degree with 84%.