I am a detail-oriented administrative support professional with strong experience in customer service, appointment coordination, client relationship management, payment processing, and office administration.
I bring advanced Microsoft Word and Excel proficiency, a typing speed of 90–100 WPM, and a proven ability to manage high-volume scheduling, correspondence, invoicing, and data-entry tasks accurately.
In my current booking consultant role, I coordinate more than 100 client appointments each week, maintain calendars, resolve scheduling conflicts, and support client retention through responsive communication and follow-up.
My background also includes logistics, mortgage loan processing, pharmacy operations, inventory management, insurance billing, and team supervision. I am comfortable handling confidential information, reviewing documentation, improving processes, and resolving customer concerns.
I am currently pursuing a Bachelor of Science in Accounting to expand my finance and administrative capabilities. I am seeking opportunities where I can contribute strong organization, analytical thinking, customer service, and operational support skills.
Coordinate more than 100 weekly appointments for makeup artists and stylists, aligning team calendars to maximize availability and reduce scheduling conflicts.
Manage invoicing, payment processing, client correspondence, follow-ups, and email/social media promotions. Resolve booking issues and client concerns promptly to support seamless service and repeat business.
Deliver packages across optimized routes while consistently meeting on-time delivery targets and maintaining customer satisfaction.
Navigate traffic, weather, and address-related issues using sound judgment and problem-solving. Maintain vehicle organization, cleanliness, and compliance with traffic and safety requirements.
Prepared, labeled, and distributed patient medications while verifying prescriptions and identifying potential drug interactions to support safety and compliance.
Managed inventory through improved tracking processes, processed insurance claims and third-party billing issues, and provided customer support for patient inquiries.
Provided personalized daily care to a pediatric client in accordance with established care plans, including support with grooming, toileting, communication, meals, and personal care.
Maintained detailed records of behavior, progress, and daily activities for family and medical-team oversight. Responded effectively to emergencies using CPR and First Aid training.
Processed and reviewed new loan files from intake through underwriting, requesting and verifying documentation needed to support timely approvals.
Evaluated financial statements, managed underwriting conditions, communicated with clients and institutions, and resolved account issues while maintaining confidentiality.
Supervised and mentored staff, delegated work, monitored performance, and enforced cleanliness and safety standards to maintain efficient operations.
Created menus, recipes, promotions, and offers to support sales and customer engagement. Processed payments, resolved customer complaints, and organized workspaces for peak-hour productivity.
Bachelor of Science, Accounting
Bachelor of Science in Accounting, currently in progress.
Some College Coursework
Completed some college coursework.
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