I am a Senior Customer Success Manager with more than eight years of experience in B2B SaaS and sustainable mobility. I manage complex client projects across international markets, with a focus on adoption, retention, and long-term customer value.
I lead end-to-end customer deployments, from discovery and scoping through configuration, training, go-live, and post-launch performance monitoring. I am comfortable coordinating diverse user groups, including drivers, dispatchers, booking teams, fleet managers, and senior client stakeholders.
I combine strong account management and stakeholder communication skills with a genuine interest in technical and product complexity. I act as a bridge between business stakeholders and cross-functional product, engineering, operations, and technical teams.
My experience in autonomous, electric, and demand-responsive transport has developed my capabilities in feasibility assessment, risk management, fleet planning, regulatory coordination, and project delivery. I have worked with public and private-sector partners across France, the United Kingdom, Italy, and the United States.
I use customer feedback, KPI dashboards, and reporting to identify opportunities for improvement and influence product roadmaps. I am motivated by building trusted client relationships and helping organizations successfully deploy innovative mobility solutions.
