Customer Success Manager

Owned the commercial and project lifecycle for a portfolio of more than 20 strategic accounts in safety-critical B2B sectors, including oil and gas, pharmaceutical, and chemical industries. Acted as the primary customer contact and trusted advisor, translating technical constraints into business outcomes and success plans.

Implemented a structured CSAT tracking process that increased customer satisfaction by 10%. Achieved a 95% client retention rate through proactive on-site Technical Business Reviews, evolving-needs alignment, product adoption support, and regular stakeholder engagement.

Coordinated commercial, technical, and logistics teams to resolve cross-functional customer issues and improve time to resolution. Used Salesforce CRM for pipeline management, account health tracking, reporting, and identification of renewal and expansion opportunities.

Owned the end-to-end pre-sales cycle for industrial automation and safety-critical electrical equipment. Served as the primary technical interface for multiple concurrent accounts, conducting all client communication in English.

Contributed to a €1.5M annual pipeline by designing technically feasible solutions for more than 30 monthly tenders. Ensured alignment among customer requirements, product capabilities, and budget constraints.

Led technical discovery and onboarding activities to confirm solution fit before contract signature, reducing customer time to value. Also provided after-sales engineering support, technical presentations, product demonstrations, and transition support from pre-sales to deployment using SAP and Salesforce CRM.

Executed end-to-end commercial projects involving hybrid and electric propulsion systems, including design, assembly, integration, and technical documentation.

Managed budget research, component sourcing, and detailed documentation for complex electronic systems, including batteries, battery management systems, and control panels.

Master's degree in Agile Methodologies and Product Development.

Degree in Industrial Electronic and Automatic Engineering.