I am a Systems Analyst and technical support professional with experience in customer service, telecommunications, data entry, administrative processes, and commercial advisory.
I currently work as a Commercial Advisor, training business partners on a phone and television management and enrollment platform and supporting them with payment installment reports and service requests.
My background includes several years at CANTV managing fixed and mobile telephony requests, inventory, billing, data entry, and mobile phone support for public institutions.
I also have experience providing internet support through a call center environment, handling customer inquiries, troubleshooting service issues, and managing complaints.
In addition, I have worked as a transcriptionist, producing accurate audio and video transcriptions, editing documents, and correcting spelling and grammar.
I am organized, detail-oriented, and comfortable collaborating in remote and hybrid environments. My strengths include effective communication, office productivity tools, Google Workspace, Canva, and accurate data processing.
I train commercial partners on the use of the Nuovo application for managing and enrolling phones and televisions.
I provide ongoing support to business partners and end customers regarding installment payment reporting. I also route, follow up on, and help resolve partner and customer requests.
I transcribed audio and video content into accurate written text for Verbit and GoTranscript.
I edited documents and performed spelling and grammar corrections to improve clarity, consistency, and quality.
I managed fixed-line and mobile telephony service requests for public institutions.
My responsibilities included data entry, inventory management, billing activities, and mobile phone support.
I provided call center customer service and technical support for internet services.
I handled customer inquiries, assisted with service-related issues, and managed complaints.
I programmed the Seinca administrative system as part of my analyst programmer responsibilities.
I also designed and programmed a website for the organization.
Diploma, Research Methodology
Diploma program in research methodology.
Systems Analyst, Systems Analysis
Systems Analyst academic program.
Professional Course, Digital Content Management
Professional course in digital content management.
Professional Course, Administrative Assistant
Professional course in administrative assistance.
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