I am a motivated Customer Support and Sales Representative with over five years of experience managing inbound and outbound customer interactions. I have worked across B2B and B2C environments, supporting customers, building relationships, and contributing to sales growth.
I am skilled in outbound calling, lead generation, appointment setting, cross-selling, upselling, and objection handling. I communicate investment, insurance, and financial-service products clearly while identifying customer needs and recommending relevant solutions.
I have experience handling high-volume telemarketing campaigns and maintaining professional, compliant conversations with prospective and existing clients. I am confident in explaining product benefits, eligibility requirements, and coverage options in a way that supports informed customer decisions.
I use strong negotiation, persuasion, critical-thinking, and decision-making skills to manage customer concerns and encourage productive follow-up discussions. I focus on building rapport, retaining customer interest, and helping organizations convert opportunities into sales.
I am proficient with CRM and productivity tools including Zoho CRM, Salesforce, Microsoft Office, Google Sheets, Excel, and Google Analytics. I maintain accurate customer records, sales activities, leads, transactions, and follow-up information.
Made outbound calls to prospective clients to introduce the company's investment and financial services, generate new business opportunities, and schedule appointments.
Explained investment products and services, responded to prospect questions, addressed initial concerns, and handled objections professionally to maintain interest and encourage further discussions.
Conducted high-volume outbound calls to prospective and existing clients across Australia to promote life insurance, income protection, and funeral cover products.
Used approved scripts to identify customer needs, explain product features and coverage options, and educate customers on benefits and eligibility criteria in alignment with their financial goals.
Identified potential clients, generated qualified leads, and developed new business opportunities to support sales growth for investment products and services.
Assessed client needs and interests, provided relevant product information, and maintained accurate records of sales activities, leads, client information, follow-ups, transactions, and opportunities.
BSc, Biochemistry
Bachelor of Science in Biochemistry.
Certificate, Customer Service Training
Completed customer service training.
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