IT Infrastructure Engineer and Level 1/2 Technical Support Engineer

I provide onsite field services for multiple companies through assigned tickets, including follow-up, technical documentation, evidence collection, and ticket closure. I deliver Level 1/2 support by diagnosing hardware, software, Windows, peripheral, printing, and connectivity incidents, resolving or escalating them according to scope.

I install and commission access points, switches, routers, ONT devices, and structured cabling. I perform rack-to-rack migrations, support Teldat equipment, back up router configurations, validate communication links, collect technical inventory data, and provide remote assistance through RDP, AnyDesk, TeamViewer, and UltraViewer.

I implemented and integrated laboratory equipment with the Navify platform and configured bidirectional LIS/HIS interfaces. I interpreted HL7 messages, mapped and standardized analytes, and configured interface parameters.

I validated end-to-end data flows during deployment, conducted functional testing, resolved interface-related incidents, performed troubleshooting, and produced technical documentation for the project.

I administered Active Directory tasks including user and group management, permissions, password resets, domain joins, and basic OU/GPO administration. I configured Windows 10/11 corporate laptops with domain integration, NAS access, BitLocker, BIOS passwords, drivers, Microsoft 365, and corporate software.

I supported Outlook, Microsoft 365, Teams, OneDrive, FortiClient VPN, ESET Endpoint Security, Fortinet Firewall administration, UniFi and Huawei access points, Zebra handheld devices, industrial printers, OLS, SAP, and Compaq/CONTPAQi applications.

I provided preventive and corrective maintenance for computers and peripherals, including hardware and software troubleshooting, operating system installations, driver installations, and application setup.

I delivered network support, configured IP addressing and basic equipment settings, supported Microsoft 365, and provided end-user technical assistance for desktop and connectivity issues.