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Ivan Lucco
Ivan Lucco

Technical Support Specialist and Remote Customer Support Representative

Open to offers · Member since 24 Sep 2026
Message
Location
Roldán, Argentina
Desired salary
from 800 USD/monthly
Work preference
Remote Only / Full Time, Part Time, Contract, Freelance
Experience level
Senior

About

Professional summary

I provide remote support to users, resolving hardware and software issues, installing Windows, drivers, and applications, and recommending upgrades or preventive maintenance. I am comfortable communicating technical solutions clearly to non-technical users.

I also have experience in remote iGaming customer support, live chat, email, tickets, and player inquiries in Spanish and English. I work effectively in high-volume, SLA-driven environments with continuous operational support.

My knowledge includes cryptocurrency and Web3 transactions, including deposits, withdrawals, blockchain networks, wallets, KYC/AML-related inquiries, and collaboration with fraud, payments, and VIP teams.

I am tech-savvy, autonomous, adaptable, and focused on problem solving. I am available for remote work with flexible schedules and can contribute strong user support, troubleshooting, and operational service skills.

Skills

17 capabilities
AMLCryptocurrencyCustomer ServiceCustomer SupportEmail SupportEnglishKYCLive Chat SupportMultitaskingProblem SolvingRemote SupportSLA ManagementSpanishTechnical SupportTicket ResolutionUser CommunicationWeb3

Tech stack & tools

Working toolkit

Development

Linux

Experience

Career history

Technical Support and Computer Maintenance Specialist Independent

Provided independent technical support for more than 12 years, including PC assembly, diagnostics, repair, maintenance, upgrades, and preventive maintenance.

Installed Windows, drivers, and software; resolved hardware and software failures; optimized equipment performance; and replaced or upgraded computer components.

Delivered technical advice and remote assistance to users, explaining solutions clearly and helping customers resolve computer-related issues.

iGaming Support Specialist NDA

Provided remote technical and customer support for iGaming users through live chat, email, Telegram, Discord, and ticket-based communication channels.

Handled inquiries related to cryptocurrency deposits and withdrawals, blockchain transactions, KYC/AML verification, bonuses, and player account issues in a high-volume, SLA-driven environment.

Collaborated with fraud, payments, and VIP teams while providing continuous operational support and timely responses to customers in Spanish and English.

Education

Learning history

CELA Academy High School

High School Diploma

Completed secondary education and earned a High School Diploma in Florida, United States.

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