Retail Operations and E-commerce Sales Specialist

I supervise the daily operation of the Sportsbar, including opening and closing activities, inventory, suppliers, and the operation of equipment, screens, and sound systems. I ensure an orderly, clean environment and high-quality customer service.

I coordinate staff schedules and training while promoting a service- and results-oriented work environment. I oversee Rushbet platform operations, assist customers with its use, and coordinate solutions for technical issues.

I implement commercial promotions, support marketing and customer loyalty actions, and analyze sales performance through periodic reports. I also manage administrative and financial controls, including income, expenses, inventory, budgets, and compliance with legal and operational standards.

I managed product commercialization through a dropshipping model, administering orders and product availability through the Dropi platform. I verified and processed purchase orders, ensuring accurate shipping information and logistics tracking through final delivery.

I coordinated with suppliers and carriers to ensure timely dispatches and resolve delivery issues. I managed customer communications through the Chatea CRM, responding to inquiries regarding products, purchases, and shipments.

I followed up with prospects and buyers to improve sales conversion and customer loyalty. I also handled requests, complaints, and returns with a focus on timely support and customer satisfaction.

I managed sales through chat and telephone channels, using Meta CRM, Follow Up Boss, and Zoho CRM to organize customer information and sales opportunities. I analyzed e-commerce data across multiple platforms and produced daily, weekly, and monthly sales performance reports.

I monitored KPIs such as cart abandonment and website time on page. I optimized product catalogs by analyzing product rotation, prices, and margins.

I provided commercial insights before, during, and after campaigns such as Hot Sale, Black Friday, and Cyber Days. I also performed customer segmentation and analyzed customer behavior to support conversion and retention initiatives.

I led retail operations and supported the commercialization of products through a dropshipping model. I administered orders and availability through Dropi, processed purchase orders, and ensured accurate shipping information and end-to-end delivery tracking.

I coordinated suppliers and transportation providers to support timely dispatches and resolve logistics issues. I used the Chatea CRM to centralize customer communications and respond to inquiries regarding products, purchases, and deliveries.

I followed up with prospective and existing customers to improve conversion, loyalty, and satisfaction. I also managed customer requests, claims, and returns efficiently.

I coordinated the full operation of the point of sale, ensuring compliance with opening and closing protocols, inventory controls, and service continuity. I supervised billing, cash counts, and operational procedures.

I executed promotional strategies to support commercial targets and provided personalized customer service for food, beverage, and sports betting services. I maintained high customer satisfaction standards while resolving operational concerns.

I generated daily reports on sales, operational updates, and performance metrics. I communicated directly with management to resolve technical, staffing, and operational incidents.

I advised customers on the safe and responsible use of the Rushbet sports betting platform. I promoted new-user registrations and activations, as well as products, promotions, and Sportsbar services.

I supported events and activations related to sports betting and live broadcasts. I provided first-level assistance for customer questions and basic technical issues.

I reported daily activity, including customers served, registrations, and sales, to the point-of-sale manager. I represented the Rushbet brand while following established commercial and regulatory protocols.

Technologist degree in Business Management.

Technological specialization in organizational analysis and diagnosis for productive units.