I am a University Senior Technician in Computer Science with more than 20 years of experience in software development, database administration, server management, networking, telecommunications, and IT leadership.
I have managed information systems, technical support teams, and technology infrastructure for organizations in the mining, public administration, and private sectors. My experience includes planning and executing administrative application and control-system initiatives.
I specialize in administering Linux and Windows server environments, PostgreSQL and other databases, network services, backups, email systems, proxies, firewalls, and domain services. I have also supported migrations from Microsoft-based architectures to free and open-source software.
I have led telematics, systems, support, and telecommunications operations, including LAN/WAN, VPN, Wi-Fi, VoIP, virtualization, cloud migration, cybersecurity, incident response, and IT asset management. I am experienced in supervising personnel, coordinating projects, managing vendors, and aligning IT infrastructure with business goals.
I bring strong analytical thinking, critical thinking, communication, report writing, organization, and autonomy in projects. I am committed to continuous improvement, service availability, secure technology operations, and the implementation of modern IT solutions.
Supervised personnel, monitored projects, and planned and executed initiatives to implement administrative and control applications.
Developed strategies, plans, policies, and processes for the design, monitoring, measurement, reporting, and continuous improvement of IT services and component availability. Supported the adoption and application of new technologies.
Managed data networks and telecommunications services, including LAN/WAN, VPN, Wi-Fi, SD-WAN, internet connectivity, VoIP, videoconferencing, dedicated links, QoS, and secure connectivity solutions.
Administered physical and virtual Windows Server and Linux environments, including VMware, Hyper-V, Active Directory, DNS, DHCP, email, backups, virtualization, cloud migrations, patching, and automation with PowerShell, Bash, and Ansible.
Led technical support operations for hardware and software incidents across support levels 1, 2, and 3. Established SLAs and service metrics, managed IT assets and licenses, trained users, and coordinated vendors.
Implemented cybersecurity policies, audits, pentesting, disaster recovery planning, vulnerability management, IAM, and incident response. Led IT modernization, migration, upgrade, and integration projects using ITIL, DevOps, and Scrum practices.
Designed, diagrammed, migrated, and backed up databases. Configured domain, data, web, backup, proxy, and firewall servers.
Administered and maintained Windows servers, networks, and databases. Migrated server infrastructure from Microsoft architecture to free and open-source software.
Implemented a Debian Linux Squid proxy with non-transparent authentication, administered Postfix email mailboxes, and configured backup servers for daily full, incremental, and differential organizational backups.
Performed systems analysis and software development for organizational needs.
Contributed to the analysis and development of software applications.
Managed the administrative operations of the Information Technology Department.
Coordinated departmental IT activities and supported technology services for the municipal organization.
Analyzed and developed administrative software for business-specific needs, including vehicle sales and rentals, leasing, and inventory control.
Configured, installed, and maintained networks under SCO Unix and Unix System V platforms. Servidatos was an authorized Unisys distributor for eastern Venezuela.
Analyzed and developed software to automate the Academic Records and Student Control Department.
Supported the modernization of administrative information processes through software development.
Supported the normalization and adaptation of information systems.
Contributed to networking, automated process control, and analysis and design of administrative systems.
University Superior Technician, Computer Science
Completed a T.S.U. degree in Computer Science in Puerto Ordaz, Bolívar State, Venezuela.
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