I am a versatile professional with experience spanning education, talent acquisition, customer service, and hospitality. Currently working as an English as a second language Teacher, I design and deliver engaging lessons aligned with CEFR standards, fostering language acquisition and student participation both online and in person.
Previously, I served as a Talent Acquisition Acting Representative at Concentrix, where I developed innovative recruiting strategies, screened candidates, and assessed language proficiency to ensure quality hires. My background also includes roles as a Genius Labs Assistant and Chat Advisor, where I collaborated with stakeholders to optimize processes, resolved client issues, and consistently met KPIs while building strong customer rapport.
Earlier in my career, I gained valuable hospitality experience as a Guest Service Representative at Fairfield Inn and Suites by Marriott, where I managed guest records, financial reconciliations, and night audits with integrity and precision.
Across all roles, I have demonstrated strong communication skills, adaptability, and problem‑solving abilities, with a proven track record of balancing operational efficiency and client satisfaction. My diverse career path reflects a commitment to continuous growth and the ability to thrive in dynamic, people‑focused environments.
• Ensured service delivered to customers meets contractual Key Performance Indicator (‘KPIs’) Listen attentively to customer needs and concerns;
• Demonstrated empathy while maximizing opportunity to build rapport with the customer.
• Collaborated with stakeholders to optimize processes, resolve client issues, and generate performance indicators.
• Utilized knowledge of multiple recruiting sources and execute innovative strategies to find quality candidates and prospect for the organization.
• Identified qualified candidates by screening resumes and language proficiency.
• Maintained accurate records including cash flows, registration cards, reservation cards, and property walks.
• Handled confidential information, including guest records, with a high degree of integrity.
Nigh Audit:
• Reconciled and completed all daily Front Desk Agents' work. Ensure that any issues from the day were corrected before processing the audit.
• Deliver online and in-person English lessons aligned with institutional and CEFR standards.
• Facilitate interactive virtual classes that promote student engagement, participation, and language acquisition.
• Monitor student progress and provide constructive feedback to enhance.
Business Analyst, Business Management, Business Analytics
Business Analyst with strong skills in requirements gathering, data interpretation, and process improvement. Experienced in collaborating with cross‑functional teams to identify business needs, translate them into actionable solutions, and deliver measurable results. Skilled in creating clear documentation, workflows, and reports that support decision‑making and align with organizational goals. Adept at using analytical tools to uncover insights, streamline operations, and enhance efficiency. Known for strong communication, problem‑solving, and stakeholder management abilities, ensuring projects are delivered on time and with strategic impact.
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