Technical Owner IT | Service Delivery Manager | IT Leader

Lead the end-to-end development of the IT team, including training plans, employee onboarding, talent integration, and active participation in IT recruitment.

Define strategic roadmaps and refine epics and user stories to enable continuous value delivery. I am responsible for preparing, validating, and launching critical releases while ensuring industry best practices.

Act as a strategic liaison with business areas and oversee the operational quality of external vendors. Define and monitor key KPIs to increase productivity and drive continuous improvement.

Led the Implementations and Delivery area, serving as the focal point between corporate clients and internal teams. Managed the delivery of strategic initiatives and maintained alignment between customer requirements and operational execution.

Administered and prioritized the operational backlog for strategic projects. Ensured product delivery quality through KPI definition, performance evaluations, and delivery oversight.

Delivered products end-to-end, including their respective certification and homologation cycles. Supported the implementation and operational readiness of banking and payment-related solutions.

Managed and resolved critical incidents in production and lower environments. Developed technical expertise in debit and credit card payment systems, ISO 8583 messaging, SOAP web services, HP NonStop/Tandem, and B24.

Monitored banking and AFIP operations to support stable and reliable business processes.

Automated operational processes to improve efficiency and strengthen day-to-day technology operations.

Graduated in Computer Systems Engineering.