Director of Business Development and Operations

I designed and implemented a multi-year, multi-channel marketing strategy covering digital and offline channels. The program increased individual inquiries by 425%, admissions by 225%, retention to 80%, revenue by 250%, and ARPU by 60%, while helping reduce debt by 73% over four years.

I led market research, partnership development, CRM-enabled lead communication, school events, outsourced transport operations, and facility maintenance. I also established policies and procedures for staff, parents, and teachers, maintaining a zero-accident safety record across 13 years of operations.

I served as the preferred expansion partner for ShareWealth Securities Ltd. in Maharashtra, Goa, and Gujarat. I supported the advisory and broking business's expansion through partnership, business, and regulatory agreements.

I conducted due diligence, risk assessments, customer mapping, market segmentation, and CRM analytics to identify channel and business partners. The business was closed due to COVID-19.

I managed the MoneyWorks4ME product lifecycle from concept through launch and iterative enhancements using Agile methodologies, user feedback, and market research. I coordinated cross-functional teams to deliver India’s first value-investing portal, reaching more than 200,000 registered users and ₹2,500 million in assets under management.

I increased revenue from ₹3.75 million in 2014 to ₹21.5 million in 2017, grew subscribers from 775 to more than 3,750, and reduced annual expenditure by 61%. I improved web traffic, registrations, activation, conversions, renewals, ARPU, CRM processes, pricing strategy, and commercial partnerships.

I established and managed an in-house IT business unit using a product and project delivery model. I handled product development, business development, client management, and service coordination across business units.

I converted the unit from a cost center into a revenue center by acquiring 16 clients and delivering more than 18 projects, generating ₹75 million in annual development revenue and ₹17.5 million in recurring support revenue. I also recruited and managed a 75+ member IT team and contributed to six core products.

I designed, implemented, and optimized IT infrastructure for five divisions supporting more than 500 employees. I directed deployment of over 30 open-source servers and enterprise applications, creating annual savings of approximately ₹2.5 million.

I developed IT policies and procedures, managed hardware, software, and service vendors, and oversaw expenditures of ₹45 million. I achieved 100% license compliance and established preventive maintenance practices that resulted in 98.4% uptime and no data loss for implemented systems through January 2017.

I transitioned the organization’s delivery model from traditional learning to e-learning by applying instructional design principles and selecting an LMS capable of multilingual, multi-geographic deployment. I developed proposals using client needs analysis and ROI projections.

I led acquisition and delivery of four major e-learning projects, overseeing content development and deployment. The projects generated ₹150 million in revenue, delivered more than 250 seat hours of learning content, reached users in 50 countries and 30 languages, and achieved an 80% training completion rate.

I designed and implemented a knowledge management system to improve organizational knowledge sharing, learning, and preservation of business assets. I established a centralized taxonomy-based repository that improved retrieval efficiency by 75%, reduced duplication by 85%, and improved cross-team collaboration by 60%.

I designed employee training programs, business processes, policies, and data-sharing procedures. I also conducted data analysis for proposals, presentations, and project reports, improving records management proficiency and institutional knowledge utilization.

I assessed, selected, and coordinated with service providers based on cost, quality, and reliability. I managed vendors and government-organization liaison activities while supporting regulatory compliance.

I prepared cash flow statements, profit and loss statements, and balance sheets, and supported direct and indirect tax assessment and filing. I also coordinated the setup of two new office locations, including site selection, lease negotiation, office layout planning, and vendor coordination.