Bilingual Customer Support & Operations Specialist | US Market Experience

Delivered high-performance omnichannel customer support (inbound calls, live chat, and email) for major U.S.-based operations, ensuring exceptional satisfaction rates and consistently earning performance bonuses.

Handled complex account management, user verification, and transaction troubleshooting for clients of NextMove Tolls (nationwide U.S.) and Instacart, strictly following data privacy, compliance, and security protocols.

Utilized helpdesk software such as Zendesk to efficiently track, manage, and resolve high-volume customer inquiries, disputes, and technical issues.

Demonstrated strong problem-solving skills under pressure, turning frustrated consumers into loyal users while maintaining professional communication in native/C1-level English.

Aquí tienes una descripción profesional en inglés para la sección de Education / Training de tu perfil o CV. Está redactada para fusionar tu formación intensiva en el ICPNA, tu certificación C1 (MET) y tu beca de estudios en la UMBC (Maryland, EE. UU.), dándole un enfoque de alto nivel académico e internacional:

Education & Professional Development
ICPNA & UMBC (University of Maryland, Baltimore County) – Peru & United States

Advanced English Program, Teaching Methodology, and Cultural Immersion (2016 – 2020)

Advanced English & C1 Certification: Completed 3 years of Advanced English and specialized training in English Teaching Methodology at ICPNA, achieving a C1 Advanced proficiency level certified by the MET (Michigan English Test) in 2017.

U.S. Academic Fellowship (UMBC, Maryland): Selected for an exclusive international academic scholarship in 2020 to study at the University of Maryland, Baltimore County (UMBC), gaining total immersion in U.S. academic and cultural environments.

Communication & Instruction: Developed elite bilingual communication, public speaking, and cross-cultural adaptability skills, backed by years of experience instructing students and interacting natively with speakers from the United States.