Operations and Real-Time Data Analyst

Monitored real-time resource allocation and schedule compliance across multi-channel operational environments. Identified capacity bottlenecks, staffing fluctuations, and performance deviations to support timely operational decision-making.

Maintained real-time operational databases, processed schedule exceptions, and managed queue activity using IEX. Produced precision reports, performance metrics, and analytical information for executive operational reviews and strategic planning.

Coordinated with operational leadership and coaches regarding staffing needs, incidents, and service continuity. Supported adherence to operational processes while helping maintain business continuity.

Investigated and analyzed operational datasets to support productivity, target attainment, resource utilization, and organizational efficiency. Prepared comprehensive statistical reports for senior leadership across multi-tiered platform capacities.

Monitored service quality, process compliance, real-time schedule adherence, service-level incidents, and intraday reporting protocols for international operations. Communicated critical KPIs and performance indicators to management.

Mentored staff and served as a backup coach, providing technical support, operational guidance, and leadership support to team members.

Managed graphic design production activities and supported printing-related work in Buenos Aires, Argentina.

Performed part-time PC assembly, hardware repair, software configuration, and technical troubleshooting for computer systems.

Completed Electrotechnical Technician education in Buenos Aires, Argentina.

Completed technical training in PC assembly and repair in Argentina.

Completed English for Adults levels 4 through 7.

Completed leadership training and Excel Basic and Intermediate coursework.

Completed electrical engineering studies through Year III.