Front Desk Manager Hotel SEITSA
I progressed from Receptionist to Assistant Front Desk Manager and Front Desk Manager. I managed front desk operations using ICG Front Desk and Seven Suite, including reservations, check-ins, check-outs, billing, cash reconciliations, and cash closing procedures.
I managed reservations through direct, telephone, and email channels, as well as Booking.com and Expedia. I supervised reception staff through shift planning, task assignment, and performance monitoring.
I coordinated event service, handled guest complaints, resolved incidents, and managed overbooking situations to maintain guest satisfaction. I also prepared management, administrative, and official reports for INTUR and the Migration Book, while coordinating with Accounting, Maintenance, and Housekeeping.