A customer service specialist passionate about providing high-quality service. I have experience in omnichannel support, real-time issue resolution, and managing users in high-pressure situations.
My main goal is to represent the company with empathy, professionalism, and efficiency, ensuring that every customer receives a clear solution and a memorable experience.
Specialized in document and warehouse management, including the safekeeping, processing, and storage of corporate records.
Managed inventory control and warehouse organization. Assembled and disassembled storage rack structures and operated scanners using specialized O'Neil software for document digitization and management.
Provided customer service and technical support for Zinli app users through chat, email, and phone. Resolved issues related to payments, account balances, card activation, onboarding, and top-ups.
Performed efficient troubleshooting and maintained an 80% first-contact resolution rate. Built customer loyalty through clear, empathetic communication and personalized assistance.
Provided customer service for Dorado and managed the commercial process through CRM tools.
Received and validated orders, coordinated with operations, and delivered personalized follow-up for deliveries, customer inquiries, and returns.
Graphic Design Course, Graphic Design
Completed graphic design training.
High School Diploma
E-Commerce, E-Commerce
Completed e-commerce training.
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