I am an Operations Support Specialist with more than five years of experience supporting US-based teams in healthcare, real estate, dental, retail, and sales. I work remotely with startups and small businesses to keep lead-generation, CRM, administrative, and client-facing workflows organized and effective.
I have extensive experience researching and validating contact data, building targeted prospect lists, conducting LinkedIn and email outreach, and maintaining clean CRM records. My work has supported campaigns involving hospitals, clinical trial teams, healthcare executives, real estate prospects, and partner brands.
I am comfortable using sales intelligence and CRM platforms including LinkedIn Sales Navigator, Apollo.io, ZoomInfo, Salesforce, HubSpot, Zoho CRM, DoorLoop, and TurboTenant. I also use Google Workspace, Airtable, Notion, and automation tools to coordinate projects, improve data quality, and reduce turnaround time.
In website operations, I have delivered templated Webflow websites, updated branding and content, made CSS and UX/UI adjustments, and coordinated production across multiple clients. I use AI tools responsibly to help draft supporting content and streamline operational tasks.
My background also includes sales management, team coaching, quality assurance, onboarding, cold calling, and customer support. I bring a detail-oriented, process-focused approach and enjoy helping teams maintain reliable workflows while meeting business goals.
